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24x7 SUPPORT

Bytecraft's National Helpdesk currently provides its clients with service 24 hours a day, 7 days a week, 365 days a year. Our friendly and efficient team of Call Centre Operators are trained and experienced in the management of direct customer relationships.

National Helpdesk

Bytecraft’s 24x7 Help Desk is staffed by experienced and technically proficient operators that monitor and manage every supply, installation or service call from inception to completion; ensuring that all services are performed on time, every time and to a level of quality that exceeds our customers’ expectations.

The Bytecraft Helpdesk currently manages over 370,000 telephone based interactions and enquiries annually and prides itself on best practice with a measured and reported high-quality of service, consistently answering over 85% of inbound calls within 30 seconds.

Call Management

The Bytecraft Helpdesk utilises the web based proprietary BSuite™ system to manage and track each and every phone call received, allowing Bytecraft to offer maximum flexibility and to be adaptable to meet its clients developing needs. The Bytecraft Helpdesk is equipped with the latest IVR and VOIP telecommunications systems to cater for further growth, flexibility and reporting. Its ACD software provides skills based routing so that the most suited agents are assigned to best interact with specific customer enquiries.