Bytecraft is a diverse technology logistics company that specialises in the provision of fully managed, end-to-end Technical Support Services in the Gaming, Wagering, Lottery, Retail, Information Technology and Banking sectors.

Through its strategic service delivery model encompassing a proprietary state of the art service management system called BSuite™, Bytecraft provides time and mission critical "lifecycle" hardware management solutions.

From network architecture and hardware procurement to staging, installation and post-installation maintenance, Bytecraft manages its customers' requirements through a custom designed support plan that caters for each client's individual needs in a high quality, cost effective manner.

BSuite™ incorporates a sophisticated barcode based parts management functionality that tracks, stores, freights and manages in excess of one million part movements per annum. It also incorporates a fully automated call allocation and SLA performance algorithm that maximizes field service efficiency and provides a real time, online, web based interface for comprehensive customer interaction, reporting and audit.

Bytecraft's 24/7 Help Desk is staffed by experienced and technically proficient operators that monitor and manage every supply, installation or service call from inception to completion, ensuring that all services are performed on time, every time and to a level of quality that exceeds our customers' expectations.

With more than 25 years of experience, 500 highly trained and skilled staff and a geographical coverage across the entire Australian continent - from Port Arthur to Cape York and from Lismore to Exmouth - Bytecraft is a market leader in Technical Support Services.

For more information on our services, or to arrange a consultation with one of our sales executives, please feel free to contact us - we look forward to being of service to You!

Bytecraft is a Tatts Group company.