Coverage, location and service
Through the use of Bytecraft's qualified and experienced Technical Field Force, Bytecraft currently provide coverage to all of Australia and New Zealand for approximately 640,000 service calls per annum.

Service Management
Through its strategic service delivery model, encompassing proprietary state of the art service management system BSuite™, Bytecraft Systems provides time and mission critical "lifecycle" hardware management solutions.

Field Services
With more than 25 years of experience and nationwide coverage across Australia, Bytecraft's highly trained and skilled staff are well prepared to meet their client's requirements - from Port Arthur to Cape York and from Lismore to Exmouth - Bytecraft is a market leader in Technical Support Services.

Project Management
From physical network hardware architecture design, development and procurement to staging, installation and post-installation maintenance, Bytecraft Systems manages its customers' requirements through a custom designed support plan that caters for each client's individual needs in a high quality, cost effective manner.

Bytecraft Systems is a diverse technology and logistics based service provider that specialises in the provision of fully managed, end-to-end technical support services in the gaming, wagering, lottery, retail, information technology and banking sectors.


Bytecraft's proprietary BSuite™ application incorporates a sophisticated barcode based parts management functionality that tracks, stores, freights and manages in excess of one and a half million part movements per annum. It also incorporates a fully automated call allocation and SLA performance algorithm that maximizes field service efficiency and provides a real time, online, web based interface for comprehensive customer interaction, reporting and audit across some six hundred thousand annual field service actions.

National Helpdesk

Bytecraft's 24/7 Help Desk is staffed by experienced and technically proficient operators that monitor and manage every supply, installation or service call from inception to completion, ensuring that all services are performed on time, every time and to a level of quality that exceeds our customers' expectations.

Service is our Core Business

Bytecraft is Australia's largest independent 24/7-service provider and a leader in delivering cost savings and service quality to the gaming, wagering, lottery, retail, information technology and banking industries. The Company has long-standing technology service and support partnerships with a number of leading Operators.

For more information on our services, or to arrange a consultation with one of our Solution Designers, please feel free to contact us - we look forward to being of service to You!

© 2011 Bytecraft - A Tatts Group Company Disclaimer | Responsible Gaming | Privacy Statement